FAQs

Each ID tag includes your pets name and one phone number. 

 There are some tags that can accommodate more than one phone number or line of text.

Please view our TAG SIZING + OPTIONS INFO PAGE to see what information can be included on your pets ID.

Currently my processing time is 10 business days. 

I always do my best to get orders shipped out as fast as possible, but it's only me and my dogs running this business.. and they aren't always helpful!  

Orders are ready to be PICKED UP or SHIPPED 10 BUSINESS days AFTER the current day of purchase

Do not count weekends or major Canadian holidays

Every piece is expertly handmade to order

All orders are processed in the order received

Delivery time after mailing varies based on location

We ship from Woodstock, Ontario

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We love making sure that our customers get the ID tag they have envisioned! After all, our furry children are unique with their own charming personalities. 

We are happy to accommodate simple requests for design changes, or perhaps you are looking for a completely custom design. Please note that we are limited to design stamps that we currently have. 

Please contact us directly, BEFORE ordering to ensure that we can create your pet the perfect ID tag. 

Rush processing is often available for a fee, but depends on my availability. 

This option moves your order to the top of the order cue and will cancel out the standard two week processing time.

The fee for this is $10 and your tag will ship within 3 business days.

If you entered incorrect information at the time of placing your order, please contact us right away. If your order hasn't been started yet we should be able to fix the incorrect information.

If you have received your tag and realize that the information on the tag is incorrect, please contact us within one week of receiving the package. 

If we have made an error, we will remake and resend the tag at our cost. 

If the mistake was made from your end at the time of the order, we will not replace your tag at our cost.

If you entered an incorrect shipping address at checkout and if your package gets returned to us, we can reship it at your cost to the correct address.

Please see our metal ID tag care guide for more details.  It can be viewed HERE.

Please see our metal ID tag care guide for more details.  It can be viewed HERE.

Some products and designs sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!

An order may be changed or cancelled within one hour after purchase.  

After one hour we do not normally accept order cancellations or changes. However, you can contact us to see if a change or cancellation is still possible.

Once an order has been started, due to the custom nature, we do not accept any changes or cancellations. 

We are happy to offer a pick up option to avoid shipping fees! Although we do not have a brick and morter store front. A contactless porch pick up is an option a check out. 

Please note, processing times remain the same. 

Once your order is ready, you will receive an email confirmation with pickup instructions. 

DUE TO COVID-19 OUR SHIPPING TIMES MAY BE DELAYED.  

We are experiencing an increase in border wait times and postal times due to measures put into place for our protection

CANADA - Canada post

Letter mail (no tracking) - 3 to 10 business days

Regular tracked parcel - 9 to 11 business days

Xpresspost - 4 to 6 business days

USA - USPS

First class international - 6 to 8 business days

Please note that the shipping times do not include any border wait times, as this can vary.

INTERNATIONAL - Canada post & Ascendia

Small packet international - up to 75 business days

Tracked packet international - 4 to 10 business days

Please note that the shipping times do not include any border wait times, as this can vary.

We ship globally.

Please note that any brokerage, duties and taxes are to be paid by the buyer, It is also not our responsibility to know your countries mail laws. 

Please reach out to us immediately. We'll make every effort to change the address information as long as your order has not yet been shipped.

When your order is shipped, we will send you an email to confirm your shipment. If you chose tracked shipping, this email will include a tracking number and link to enable you to track your package.

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.

When it is activated, just click the number to track your package’s progress.

Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.

Due to the custom nature of most of our items we do not accept returns.

Should there be an issue with your order please contact us directly so that we can fix the problem.