Frequently asked questions

Do your ID tags include a phone number?

How long does it take for an order to be made?

Do you offer discount codes or other promotions?

Do you accept custom orders for ID tags?

I need my tag quickly, Do you offer rushed processing?

Help! I made a mistake when ordering

My tag has tarnished, how can I bring back its former lustre

The text on my tag has faded, how do I darken it again?

What if the item I want is out of stock?

How do I change or cancel my order?

I live locally, can I pick up my order?

How long does shipping typically take?

Where do we ship to?

Can I change my address after my order has been placed?

How do I track my order

I have a tracking number, but my order shows no movement. When will I get it?

How do I return my order?